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Order Fulfillment & Refunds
We’re committed to delivering quality products with care.
Fulfillment:
Orders are processed within 1–3 business days. You will receive tracking details once your order ships. Please allow 3–10 business days for delivery, depending on your location.
Cancellations:
Changed your mind? You can cancel your order within 24 hours of purchase by contacting us at Candy@cebiesolutions.com. After 24 hours, orders are already moving through fulfillment and cannot be canceled.
Returns & Refunds:
Because we provide personal care products, all sales are final.
We do not accept returns or exchanges to ensure the safety and hygiene of every item we ship.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days. We will gladly send a replacement or issue store credit to make things right.
Refunds (when applicable) are processed to your original payment method within 7–10 business days.
Questions?
Reach out anytime at candy@cebiesolutions.com — we’re here to help.